(11) Upgrading the AUP Library homepage using focus groups and surveys

Improving the AUP Library homepage was a year-long project. The main people involved in this project were Sally Murray, the Technical Services, Web and E-Resources Librarian, and Lily Servel, the Technical Services Assistant.

After getting ideas from the library staff at the beginning of the project about updating the new library homepage, we ran different focus groups with Students, Faculty and Staff members. We found it was necessary to listen to each group as we found that our assumptions of what they wanted were incorrect. Our session will concentrate on focus groups, surveys and the importance of getting ideas from all constituents for the best results.