Discussion: Information technologies and services at universities

The presentation is focused on the analysis of the existing and desired IT services offered for students, faculty and staff at a liberal art type of universities like American University in Bulgaria. While the typical library information services are well developed and represented at AUBG, the general and basic IT services seems to be very limited and with questionable quality. Issues of the variety of services, the way they are offered, the balance between accessibility, availability and usability of information resources and the level of imposed security restrictions, creation of the user-acceptable policies are discussed. The importance of such analysis follows from the need of keeping up-to-date the information technology environment and offered services at the universities.