Worlds Colliding: A Library Help Desk Consolidation Project BoaF joins colleagues to discuss the multi-support desk in their library. Participants will share input through various BoaF activities and take away enhanced knowledge regarding the impact of a merger. A summary of the guided discussion will be available on AMICAL Connect.
Worlds Colliding: A Library Help Desk Consolidation Project BoaF brings together those who have or are interested in implementing a multi-support desk in their library. Connecting to this year’s themes of “Strategic use and development of technology in higher ed” and “Development of communities of practice within AMICAL”, this BoaF will gather input among colleagues in order to discuss the impact and challenges while providing guidance for such a project.
Participants will provide input through BoaF group activities and discussions and take away enhanced knowledge regarding the impact of such a merger. Key areas of discussion will address communication with stakeholders, design layout, training of library staff, peer-to-peer learning, and marketing and signage enhancements.
At the American University of Sharjah, the Library’s Research Help Desk recently merged with the Library’s IT desk to become simply, the Library Help Desk. No longer necessary to visit multiple support desks, patrons can now visit one desk for research or IT support at their point of need. The outcome of this physical and conceptual move has been momentous for the library.
Feedback and discussion of the BoaF session will help develop a summary report available on AMICAL Connect as a future guide.