Transforming digital experiences through Design Thinking methodology

This presentation will provide a concise overview of the design thinking methodology and the outcomes achieved through its application. Specifically, it will focus on the AGBU Papazian Library’s website redesign project, which aims to create a more accessible and responsive site to enhance its digital services.

We will walk through how the library team implemented the design thinking methodology step by step—what actions were successful, what challenges were encountered, and the lessons learned. The presentation will conclude by discussing the next steps in the ongoing improvement process.

Two key outputs will be highlighted:

• Collecting User Feedback: The team adopted a continuous feedback loop to guide improvements. This section briefly discusses insights from tools like Google Analytics, chat session reviews, LibGuides usage, and direct user observations.
• Redesigning the Landing Page: Focusing on enhancing the user experience, the team developed a landing page prototype. This part will outline the process of ideation, prototyping, and iteration.

This session will particularly interest librarians who work on providing digital services and are looking to integrate design thinking and user experience research into their projects to improve library services.