As a service department, the CEU Library tries hard to reach out to its patrons and provide them with real-time research services and professional advice. However, designing and promoting user-friendly library applications poses both technical and marketing issues, as it were. Our experience, epitomized by the CEU Library Toolbar, clearly shows that both students and faculty eagerly embrace new types of communication as long as these enjoy a measure of institutional support and live up to certain professional criteria.
